Be there and be ready
Treat your start time like a customer appointment.
✓ Do
- Confirm your schedule the night before and set two alarms.
- Arrive early enough to finish your pre-trip / DVIC inspection and load before dispatch.
- Call dispatch as early as possible if you'll be late or absent, so the route can be re-covered.
- Finish the route you accepted; if you're low on drive time, call dispatch (OODT) rather than skipping stops.
- Keep your phone charged and carry a charger so you're reachable all day.
✗ Don't
- No-call / no-show, or dropping a route at the last minute.
- Leaving the station without a full pre-trip inspection.
- Going unreachable in the middle of your route.
- Skipping stops to finish early — undelivered packages still hurt customers.
Real example: A DA oversleeps and doesn't call in. Dispatch scrambles to rescue 180 packages across two routes, pushing those drivers into out-of-drive-time and leaving customers without their delivery.
Knowledge check
Answer all 6. You need 5 of 6 to pass. You can retake it.
